Legal Information

Terms of Use

Last Updated: July 4, 2026

1. Introduction

Welcome to NovaMind AI. These Terms of Use ("Terms") govern your access to and use of our website, products, and services (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

NovaMind AI is operated by **Elis Vi Trading 2024 EOOD**, a company registered under the laws of Bulgaria, with Unified Identification Code (EIK) 202897141, having its registered office at 36 Solunska Str., floor 3, apartment 6, 1080 Sofia, Triaditsa District, Bulgaria, represented by Eliza Valerieva Ivanova.

2. Products and Services

NovaMind AI offers a range of digital products and services, including but not limited to AI courses, digital books, prompt collections, AI skill packs, business templates, and personal consultations. All digital products are delivered electronically upon successful payment.

3. Payments

All payments for our Services are processed securely through UniCredit Bulbank's virtual POS (vPOS) terminal. We accept major credit and debit cards, including Visa, Mastercard, Maestro, V PAY, and Visa Electron. All transactions are protected with 3D Secure authentication for enhanced security. Prices are displayed in EUR. NovaMind AI is not VAT-registered.

4. Delivery of Digital Products

Upon successful completion of your payment, you will receive immediate access to your purchased digital products. Download links will be provided on the order confirmation page and sent to your registered email address. For services like personal consultations, scheduling instructions will be provided.

5. Intellectual Property

All content provided on NovaMind AI, including courses, books, prompts, templates, text, graphics, logos, and software, is the property of Elis Vi Trading 2024 EOOD or its content suppliers and is protected by international copyright and intellectual property laws. Your purchase grants you a non-exclusive, non-transferable license for personal, non-commercial use only, unless otherwise specified.

6. Limitation of Liability

NovaMind AI and Elis Vi Trading 2024 EOOD shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Contact Us

If you have any questions about these Terms, please contact us at eliza_1990@abv.bg or by phone at +359 879 261 709.

Privacy Policy

Last Updated: July 4, 2026

1. Introduction

NovaMind AI, operated by **Elis Vi Trading 2024 EOOD** (EIK: 202897141, registered office: 36 Solunska Str., floor 3, apartment 6, 1080 Sofia, Triaditsa District, Bulgaria), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Services. We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Bulgarian Personal Data Protection Act.

2. Data Controller

The data controller responsible for your personal data is Elis Vi Trading 2024 EOOD, represented by Eliza Valerieva Ivanova. You can contact us at eliza_1990@abv.bg.

3. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, register, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or interact with our Services. The types of personal data we collect include:

  • **Identity Data:** Name, surname, username or similar identifier.
  • **Contact Data:** Email address, billing address, delivery address, telephone numbers.
  • **Financial Data:** Payment card details (processed by UniCredit Bulbank, we do not store full card details).
  • **Transaction Data:** Details about payments to and from you and other details of products and services you have purchased from us.
  • **Technical Data:** Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • **Usage Data:** Information about how you use our website, products, and services.
  • **Marketing and Communications Data:** Your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Services.
  • To process your orders and manage your payments.
  • To send you transactional emails (order confirmations, delivery notifications).
  • To send you marketing communications (if you have opted in).
  • To improve our website and Services.
  • To personalize your experience.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations.

5. Legal Basis for Processing

We will only process your personal data when we have a lawful basis to do so. The legal bases we rely on include:

  • **Performance of a contract:** When processing is necessary for the performance of a contract to which you are a party (e.g., processing your order).
  • **Legal obligation:** When processing is necessary for compliance with a legal obligation (e.g., tax and accounting requirements).
  • **Legitimate interests:** When processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, fraud prevention).
  • **Consent:** Where you have given explicit consent for specific processing activities (e.g., for marketing communications). You have the right to withdraw consent at any time.

6. Sharing Your Information

We may share your personal data with the following categories of recipients:

  • **Payment Processors:** UniCredit Bulbank for secure payment processing. We do not store your full payment card details.
  • **Service Providers:** Third-party vendors who perform services on our behalf, such as email delivery, hosting, and analytics.
  • **Legal and Regulatory Authorities:** When required by law or to protect our rights.

We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • **The right to access:** You have the right to request copies of your personal data.
  • **The right to rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • **The right to erasure:** You have the right to request that we erase your personal data, under certain conditions.
  • **The right to restrict processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • **The right to object to processing:** You have the right to object to our processing of your personal data, under certain conditions.
  • **The right to data portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at eliza_1990@abv.bg.

9. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes GDPR. In Bulgaria, the supervisory authority is the Commission for Personal Data Protection (CPDP).

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at eliza_1990@abv.bg or by phone at +359 879 261 709.

Refund Policy

Last Updated: July 4, 2026

1. Introduction

This Refund Policy applies to all digital products and services purchased from NovaMind AI, operated by **Elis Vi Trading 2024 EOOD** (EIK: 202897141, registered office: 36 Solunska Str., floor 3, apartment 6, 1080 Sofia, Triaditsa District, Bulgaria).

2. Digital Products and Right of Withdrawal

Our products are digital goods (e.g., courses, e-books, prompt packs) that are delivered instantly upon successful payment. In accordance with Article 50, paragraph 3, item 13 of the Bulgarian Consumer Protection Act (Закон за защита на потребителите) and Article 16(m) of Directive 2011/83/EU on consumer rights, the right of withdrawal (right to cancel) does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

By completing a purchase on our website, you expressly consent to the immediate delivery of the digital content and acknowledge that you thereby waive your right of withdrawal.

3. Exceptions to the No-Refund Policy

While the general rule for digital products is no refunds due to the immediate and irrevocable nature of digital delivery, we understand that exceptional circumstances may arise. We may consider refund requests in the following specific cases:

  • **Technical Defects:** If the digital product is proven to be technically defective or corrupted, preventing its intended use, and we are unable to provide a working replacement within a reasonable timeframe.
  • **Non-Delivery:** If you did not receive access to the digital product after successful payment and our support team confirms non-delivery.
  • **Duplicate Purchase:** If you accidentally purchased the same product multiple times.

4. Refund Request Process

To request a refund under the exceptional circumstances listed above, you must:

  • Contact us within 14 days of your purchase at eliza_1990@abv.bg.
  • Provide your order number and a detailed explanation of the issue.
  • Be prepared to provide evidence (e.g., screenshots, video recordings) if requested, especially for technical defects.

All refund requests will be reviewed on a case-by-case basis. If your refund is approved, the refund will be processed back to your original method of payment within a reasonable number of business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at eliza_1990@abv.bg or by phone at +359 879 261 709.